This privacy policy outlines how FireMaster collects, uses, and protects any information that you provide when you use our website.
Information We Collect
We may collect the following information when you use our website:
– Location Info
– Device Information
How We Use Your Information
We use the information we collect to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping
– To improve our products and services
– To send promotional emails about new products, special offers, or other information we think you may find interesting
– To contact you for market research purposes
Messaging Privacy Policy (SMS)
Effective Date: 01/01/2026
FIRE MASTER FIRE EQUIPMENT, INC. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This section explains how FIRE MASTER FIRE EQUIPMENT, INC. collects and uses information about you when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we collect:
– Your phone number
– Your consent to send SMS messages
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us, or automatically when you interact with our website.
How We Use Your Information
We use your information to:
– Send you the SMS messages you have opted in to receive
– Provide updates, promotions, or other relevant content based on your preferences
– Operate our business
– Send appointment reminders
– Provide order updates
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. For additional information about the opt-out process, please review our Terms at:
https://firemaster.com/SMS_Terms/
Disclosure of Your Information
We may disclose your information to our affiliated companies; to third-party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; or to assert claims or rights or defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take reasonable steps to protect your information against unauthorized use or disclosure.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Cookies
We use cookies to analyze traffic and improve our website. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information by contacting us. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
Changes to This Policy
We may update this privacy policy from time to time by posting a new version on our website. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. You should check this page occasionally to ensure you are happy with any changes.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
Email: info@firemaster.com
Phone: +1-800-641-4724
Mailing Address: 2049 E Division St, Springfield, MO 65803
SMS Support: Text HELP to 417-865-8713